Summary

• A leading homeware retailer was finding it difficult to achieve hiring goals across its 65 locations due to manual processes and a lack of data insights.
• The corporate HR team chose Levee to make it easier for store managers to quickly identify and hire quality talent at scale.
• Across their entire portfolio, the average time-to-hire decreased from 20 days to 6 days, a 70% reduction, after using Levee.
• Both store managers and the corporate HR team report that using Levee saves time by automating repetitive tasks such as scheduling interviews and assessments, leaving them free to improve processes and provide the best experiences for both talent and their customers.

The Challenge

From humble beginnings in the 1990s, a leading homewares retailer the company experienced accelerated growth to include over 65 locations, along with a modern distribution center to provide its customers with the quality goods they need. Their ultimate goal – deliver excellent shopping experiences with low prices and respect for their customers.

At corporate headquarters, the HR team is responsible for various initiatives, including training and development, internal communications, and others. While they assist with some of the administrative work associated with recruiting and talent acquisition, they rely on store managers at each of their locations to promote job openings, interview candidates, and ultimately hire the talent needed at their various locations. Across the organization, the team is laser-focused on optimizing talent acquisition practices across their portfolio by using data to understand who would be the best fit for roles in individual stores, where they find that talent, and applying those learnings to their hiring practices to ensure that they are hiring talent that will stay with their organization and grow their careers.

However, with such a broad portfolio of stores across various locations, the team was finding it difficult to achieve these goals at scale. With store managers juggling multiple priorities, combined with a competitive talent market, local stores were using outdated methods to promote jobs and relying on candidates coming into the store and physically handing in their resumes. This manual process resulted in an average time-to-hire of 20 days across their stores, and a high turnover of store leadership positions, partly due to stress from multiple competing priorities.

Why Levee?

The HR team chose Levee to make it easier for store managers to quickly identify and hire quality talent for their stores. Instead of waiting for candidates to arrive in their store to submit a resume, managers can now engage talent through targeted digital advertising (including social media, job boards, and more), and easily schedule interviews via WhatsApp or SMS automation. From a single solution, each store can manage candidate flow, as well as understand which applicants fit their ideal profile using skills and behavioral assessments. At the corporate level, HR has access to more data insights into their talent acquisition funnel via dashboards that can help them understand which stores are performing well, and what areas of their talent acquisition process they can improve.

“Levee has helped streamline much of the talent acquisition process,” said an Analyst on the corporate HR team. “From one interface we can manage candidate flow at every level, and empower our store managers to find the talent they need with less manual effort.”

The Results

With Levee automating sourcing and scheduling processes, store managers are reporting drastic improvements in their talent acquisition efforts. Across their entire portfolio, the average time-to-hire decreased from 20 days to 6 days, a 70% reduction. With managers free from candidate sourcing activities and sifting through resumes, they are free to address other responsibilities in their stores and ensure they are delivering the best customer experience. The corporate HR team no longer has to manually coordinate interviews, and can now focus on improving processes across the organization, including using data from Levee’s dashboards to continually refine their talent acquisition practices.

Additionally, thanks to Levee’s partnership in promoting jobs across various digital channels, the company has seen a marked increase in its brand awareness. “In this competitive landscape, it’s critical that we share our unique value proposition broadly to keep passive talent engaged to continuously fill our pipeline,” the HR analyst shared. “We can do this much more effectively with Levee.”

Alissa Lydon is the head of marketing at Levee. With 10 years of experience in SaaS software, she is passionate about sharing how technology can help improve outcomes for everyone. Outside of work, you can find her reading all kinds of books, traveling to faraway lands with her family, or catching a baseball game.